What Our Customers Are Saying About UsSmartline Mandurah
We have always received great service from Coral and this time was no exception. She was empathetic to our needs as our mortgage was related to a family death and the whole crew at Smartline Mandurah were lovely and informative every step of the way.
Great service, reliable and so willing to help. Would definitely recommend Smartline to all.
I wanted to take this opportunity to thank you and your team for a great job in acquiring my loan. I love the house and feel very settled already. I will certainly recommend Smartline to any of my friends looking to buy a house. Thanks again. Warm regards Trish
As a first home buyer, I was worried and scared a bit about the home buying process. Coral as my mortgage broker, she has helped me not only choosing a right mortgage, but also giving a guide to the final stage. Frankly, I relied on Coral more rather than my settlement agent.
I have been dealing with the wonderful crew at Mandurah smart line team for our last 3 properties and I wont go anywhere else. I find them to be very helpful, no job too big or small and willing to help you understand all aspects of the transactions. I have recommended family & friends who have all had positive experiences. So overall 10 out of 10 from us.
Kate was extremely professional and always available when I needed advice. It was a sensitive situation and Kate was the consummate professional in every way. I would highly recommend Kate to anyone seeking a broker.
Rory was and is an outstanding help to us throughout the whole process.
Many thanks from Shauni and Jarrod
My wife Vicki and I have used Amy Germano previously and sought her out this time as well. Highly recommend Amy and Smartline.
Thank you . Travis
Coral Jones and the team at Mandurah Smartline are extremely dedicated to working with myself as the customer in regards to financial management of loans and mortgages. They are friendly and provide strong financial advice and ensure that they are with you from beginning to the end.
Coral and the team always follow-up to ensure everything has occurred as it should and do not hesitate to work on our behalf if, as the customer we are uncertain of the lender requirements. Working with Smartline has enabled us to ensure we have the best financial portfolio possible.
Absolutely top service (as expected) from such a respectable adviser.
The difference with Coral is her personal desire to ensure the client is completely satisfied and up to speed with all aspects of the application, as required. Coral Jones' advice and actions manages to make our financial decisions a pleasurable and informative experience.
Now THAT's a winner!
Coral is so easy to deal with and made changing banks easy and enjoyable.
The process of refinancing my home loan was easy and smooth from the beginning, thanks to Phil, Coral, Liz and Sue. They were all very helpful, professional and respectful. I would recommend Smartline to family and friends looking at their own options, and look forward to continuing to use the service for many years to come.
Coral has helped Fiona and I with home loans in the past and has given us nothing but extremely professional service and is such a trusting and friendly person. Coral always makes us feel welcome and no request is ever too hard or a problem. Coral is highly recommended by Fiona and myself.
Coral and all at Mandurah were informative and available for the whole time and I do recommend them.
Extremely happy with Coral's support team who helped answer questions when Coral was unavailable. Particularly Susan Steel, who went over and above to liaise with our previous lender to resolve another matter.
This is the second time I have used the service offered by Smartline. I couldn't be happier with the assistance and the knowledge from the team at the Mandurah branch. My adviser was extremely professional and the help that I received has made my life and situation so much better and easier. Knowing that this service is available is great and I have praised and recommended Smartline to friends, family and work colleagues.
Rory went above and beyond to help with our loan, he answered any questions no matter how small and insignificant they seemed.
EVERYONE I dealt with at Smartline Mandurah was so brilliant in their job role and because of them I have moved out of the rent trap and into my own personal home! Cannot thank them enough!!
Coral dealt with everything in a good professional manner a don't think there is anything else.
My financial situation is not straightforward so I was worried that I wouldn't be able to get the mortgage that I required. But Rory managed to get past all the questions and hurdles, which would have made me give up, and he got my mortgage for me. I am so pleased as I am now able to move on with my life. A big thanks to Rory for all of his help.
Thanks Coral knew you would be able to tell us what happens.
The one thing I forgot to tell you, spoke to another guy at ANZ again the other day. I told him the whole story and even made sure they were aware the percentage rate we are paying now is about 1.2% lower than ANZ.
He said they had made a big mistake turning us down, I told him up until then we were just going along with the flow and not looking into things. But when we were turned down three times and our broker found us a new bank we are very happy. I said "in fact if you see the person that turned us down shake their hand and say thank you from Gina". He absolutely lost it laughing and said he would.
Thanks again, those ( Velocity) points may take us to the UK for xxxx' mom's 100th birthday.
Gina x x x
Amy went above and beyond to ensure our needs were met, and that we were given the best product to suit our current situation. She made the whole process feel very simple and was so knowledgeable about the products that we felt completely at ease leaving our case in her hands
Anytime I rang the office with a query Sue assisted happily. When Coral was unavailable in person Rory stepped in. All round great team and support at Smartline Mandurah
Coral & her team are exceptional people
Greeted always with a smile & laugh
Great people... Great service .... Why go anywhere else
Rory is great and always goes out of his way to help.
We'll be going back to see him when we need to refinance.
Hi big shout out to Rory Sievwright an his Co workers, what a great an easy process to sorting out a home loan for me. Was always willing an extremely helpful an made my first time a great an easy pleaser
Amy was fantastic, fast efficient and friendly. Ensured everything went as smoothly as possible, she was flexible and patient. Amy even came to us when we couldn't make it to her and even my children adored her.
Rory was professional and always available to answer question through both email and phone conversations.
I have told many people about excellent 3.99% I am getting (I'm yet to find someone who has better), so very happy with the result.
Oh and thanks for the scratchie I got on my birthday. Not a winner unfortunately but you cant have everything 🙂
Kate was extremely patient with both Mark and Myself, we asked so many questions as we don't understand most of bank terms and how it all works. Kate went that extra mile with assisting us how to get the correct documents etc. very professional young lady.
Thanks to Kate we are saving more than we thought. Regards Mark and Michelle
Rory has great industry experience so offers the best advice and guidance throughout the process so making it easy to understand and follow. So easy.... Thanks, Derek and Flo.
I am extremely happy with the service provided, it is my first home loan and the process went very smoothly and the team at Smartline Mandurah were very helpful, I would highly recommend this provider to anyone who is looking to get a home loan
Amy worked tirelessly arranging finance for our new home. She got us a great deal and was very thorough and efficient with all the paper work. I would highly recommend Amy to anyone who is needing to finance their next property purchase.
Kate was so efficient and provided exceptional service. Nothing was too much trouble and she followed through on everything. I have already recommended Kate to my friends.
Couldn't have be a better service from Amy. Absolutely perfect.
Smartline in Mandurah (Sholl Street) have for some time now been my preferred finance broker for both personal and client based referrals. The professionalism shown by all staff puts them a cut above the rest in regards to the services they provide. You genuinely feel they have your best interests in consideration at all times, which is incredibly important during such a stressful period for most people. 10/10 for us, thanks again Phil, Coral & the team.
This is our third home loan with Smartline, Coral being our Broker every time. We are not easy clients, both being sub-contractors and wanting to owner build. Coral and Phil go well beyond the call of duty obtaining us the loan that best suits us. We have passed on recommendations to friends and family and will continue to do so in the future. For us,, hopefully no new loans in the immediate future!
Rory was brilliant from start to end. His customer service and response to my questions was excellant- above and beyond.
Would and have recommended Rory highly.
Helped myself and my family sort our finances out to put us in a better place going forward. Would and already have recommended Smartline Mortgage Advisers to a number of my friends and family.
Exceptional service. Fully trusted and very professional with advising me of my needs and my finance situation. I would definitely still be in a hole with my head buried if it wasn't for Coral. Thank you so much, as I can see the light now, & it has changed my thinking and dealing with finances for life. No more turning back. Much appreciated and big thank you again.
Rory was knowledgeable in finding the right loan structure to support my borrowing capacity, he also demonstrated professionalism when guiding me through the loan contract and explained in clear detain the terms and conditions.
Thank you Rory and Smartline.
Coral was fantastic, knowledgeable and very efficient. We have already recommended her to friends.
Just want to let you know,that when the time comes for me to take the next step of my financial future.I will definitely be utilising your service.The support and constant information you have shown me with my first mortgage has been fantastic.
I personally have developed a great respect and trust in you and Smartline,and will not consider going anywhere else for financial support.
I’d say I probably won’t start anything for the remainder of this year.As work has slowed down quite significantly and I am thinking of changing my employment also.
Looking forward to the challenge of the oncoming future and having yourself and Smartline help along the journey.
Thankyou Amy. Virgil
"We can never thank you enough! You have made my daughter very happy."
"Thank you for everything that you did for us during the purchase of our home. Your firm is well recommended by us both."
"Service was great. Coral has looked after us for a long time - upfront with everything. Very happy." "Thank you for always going above & beyond the call of duty, you are all appreciated so much for the great work you do as a team."
"Thank you for making our dream come true in getting our house."
"Thanks for all your help in the latest house purchase, it was much appreciated you guys sure leave the other brokers and banks for dead when it comes to customer service."
"Amy was wonderful - we appreciated all the time and effort Amy put in." "Thank you for all your help, we really appreciate all your hard work."
"Coral is an excellent finance person she is not pushy and not intimidating as so many can be, we would always call on Coral and recommend her to friends."
"The extra effort put in by Mrs Jones was fantastic."
"Amy was great - nothing was too much trouble." "We take this opportunity to thank you for all your time and effort spent on our deal. They are very much appreciated."
"Coral was very efficient - followed up everything with us. Very friendly." "Just a little note to thank you for making my money lending experience a pleasant one. Your kindness & personal touch will always stay in my heart where only special people are remembered. I'm thrilled with my new little home! You are always welcome for a coffee & chat."
"We want to thank you so much for everything. You were so kind and helpful. I'm sorry it didn't quite work out. We just really wanted to say thank you sincerely for all that you did."
"Thank you so much for your efforts, thank you so much for helping us get back to a normal life, it means so much to us. With the most sincere thanks & appreciation."
"Thank you for all your help in obtaining my reverse mortgage. It will make life much easier for me"
"Thank you for the help and advice you give forever grateful."
"Thank you for the well wishes for my birthday. It was a very nice gesture. I felt quite humble and it brought a big smile to my face. I was unlucky with the scratchy, but was excited by the chance of winning. Once again thank you, I am totally happy at working with you at helping me to achieve my financial goals and security of my future. Ever thankful of your time."
"Amy was always there for me; gave me many options - would highly recommend her in the future." "Once again thanks and I will be extremely happy to recommend your services in the future to anybody I feel would benefit from your knowledge and expertise."
"Very happy. Coral understood straight away what I required. Fast and efficient with everything." "Thank you very much for doing that for me it is much appreciated. Coral and you are excellent at customer service and you go beyond what is expected of you. I will be your client for life as you know how to look after your clients. Well done and again thank you."
"Thank you so much for all your help in securing a mortgage - we can safely say we would have never managed on our own! We love our new house - we feel now we can finally settle into our new life."
"Amy was so easy to talk to and followed up everything." Referred family. "We would like to take this opportunity to thank you all in the wonderful service we received. We will not hesitate to refer your office to others, and look forward to doing business in the future"
"Thank you very much for all of your assistance which was much appreciated. I would be happy to recommend your services to anyone."
"Hope you had a good break over Xmas/New year. Caught up with Wayne and we were both singing your praises J. Great news about the loan - thank you so much for all your efforts in getting me a better deal! As soon as l get the documents l'll email you re a convenient time to speak with you. Thanks again."
"I just wanted to express my deepest gratitude and thanks for everything you have done for me. The changing over of lenders has so far been smooth and l have had no problems whatsoever. The information you provided and the way it was communicated was faultless, and l would have no hesitation in recommending your services. Again, thank you very much."
"I would like to pay compliments and say a big Thank You to your team who have helped me during the past 12 months to build my first home. I'd like to say a special thank you to my consultant, Amy Germano, who, throughout the whole process, has been extremely profession, highly informative and made the entire process as smooth as possible. All the other staff I dealt with in the office were always friendly and approachable and helped make building my home a pleasurable memory. I look forward to working with everyone again in the future and will not hesitate in referring both Amy and the Mortgage Gallery staff to anyone who needs assistance. Thank you again."
"We cannot show our appreciation enough for everything you have done for us. You went beyond to help us out. Thank you so much for everything."
"Thank you for your response, you have answered my enquiry as requested. Thanks again for all of your help and I would most certainly recommend The Mortgage Gallery Mandurah to anyone seeking this type of service."
"Thank you for your wonderful service."